Return / Refund Policy


If you are for any reason not entirely satisfied with your purchase at By Emily we are happy to offer a 14 day refund and exchange policy.

Our terms are:

You must return the goods to us within 14 days of the date of delivery as confines by your tracking details in the condition it was sold. Therefore undamaged, unworn and in its original packaging along with your original order number - only then will we be happy to issue a refund.

Please note that Earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at By Emily.

Also exempt from any refund or exchange are Bespoke or Made To Order items or jewellery altered to a customer request.

By Emily does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service. Postage cost will not be refunded. Exchanges are of course possible within the terms explained above.

Your refund will be issued within 15 days to the payment method used in your original purchase
In the rare event that goods are delivered faulty or damaged please contact 07731115089 or email so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.